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The Town Jewels is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us using 

zoe.thetownjewels@yahoo.com

Our contact details:

Zoe Hewitt 

PO Box 95

Okehampton

Devon

EX20 9AP
United Kingdom

Email: Please email us using the 'Contact Us' link on the store page.

Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following payment methods:

Paypal only at this time.

All items are listed in GBP (British Pounds). 

We only ship to U.K. addresses, and do not accept international orders.

The Town Jewels reserves the right to modify any prices within this web site without prior notice. However, the prices quoted at the time of order are current and will not vary to the prices quoted within the Checkout.

*Payment On Account: Credit Accounts may be set up following the approval of necessary credit checks. All accounts are 30 days net unless otherwise agreed in writing by a director of Kali Ma Designs Ltd. Please contact us to request an account.

Shipping & Handling
We ship to the UK only. Shipping costs may vary dependant upon destination of goods. UK mainland & Channel Islands items are shipped using Royal Mail. Deliveries will always require a signature.

We aim to despatch orders within 1 business day from receipt of order.

Back Orders & Items Not In Stock
Items OUT OF STOCK may be placed on Back Order by special request. Please contact us for further details.

Credit Card Security
The Town Jewels does not manage or monitor any credit card details. We use a secure ordering system for your protection, PayPal which includes encryption and credit card fraud checking. Please visit Paypal for further details.

Guarantee
We quality check all of our Sterling silver jewellery prior to posting. However, should any item/s be received as damaged or faulty, we guarantee to either replace the item/s, where stock allows, or credit your account accordingly. Please read our Returns Policy section for further details.

Please note that many of our goods are hand-made and, consequently, small variations in colour, size and finish may occur from time to time. These may not be faults, but an inherent part of the nature of the products and are to be accepted as such.

Privacy Policy
The Town Jewels is committed to managing your personal information in accordance with the current EU General Data Protection Regulation (GDPR). Our website contains forms for customers to subscribe to, or to fulfil enquiries relating to sales and products. All information provided through our website will only be used in accordance with our privacy policy.

Information we collect:
Whenever you complete one of our website forms, you will be providing personal data to us and, in doing so, are specifically requesting contact from us. This may be through requesting a login account for our product website or simply making an enquiry.

How we use your data:
We will retain your information to fulfil orders and enquiries and for a reasonable time thereafter (unless you express any objection). Under data protection law, you have the right to control how we use your personal information and to request the deletion of your personal information. If you wish to exercise your rights, please contact zoe.thetownjewels@yahoo.com

The Town Jewels does not disclose customer information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies within our site. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Information Security
The Town Jewels takes the security of your data seriously. We have in place both physical and electronic procedures to safeguard any data you provide.

Returns Policy
Returns must be notified to us within three working days from receipt of the goods and returned via Royal Mail, well-wrapped, in their original unworn condition to The Town Jewels in any original gift packaging, within 14 working days. Failure to notify The Town Jewels may result in the rejection of the returned goods.

We do not accept returns of worn, altered or resized items.

Refunds will be via the original payment method only, using the same PayPal account.

Return postage is payable by the buyer, unless the item is faulty.

Returns address

Zoe Hewitt

PO Box 95

Okehampton

Devon

EX20 9AP